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I can call my self lucky to have the opportunity to have bought a 6-head Ricoma. Thanks to the amazing experience with Ricoma I am looking to by another Ricoma single head...
Great machine. Great customer service, always there for me when I had a question. Working on getting another one in the near future.
I love my Ricoma!!! THANK YOU \#teamricoma
My husband did a lot of research on the Ricoma company, to learn that they build their own machine and machines for other companies. Right from the start, support and customer service was top notch.
Great machines. They have helped my business grow and are able to help me expand as needed.
SEVEN TWELVE GRAPHICS
I can't say enough great things about Ricoma. Jumping into the embroidery business we researched several different companies and decided on Ricoma and we are glad we did. At first, we were having some issues with our machinery, but when I say their tech support is 2nd to none, that is a big understatement. Always following up with any issues we had and making sure they were all resolved. Going the extra mile for your customers separates the good companies, from the great ones.
I have to say, I have owned my ricoma machine for about 7 years. I bought it brand new for someone else who had never used it !!! I knew nothing about the operation of the machine.. I have had to contact Ricoma several times, and watch some of their webinars in the past.. I have been very satisfied with my machine and the service and friendly people that have helped me !!! Just recently I had trouble with a needle error, so I contacted ricomas support team.. I got an immediate response, and an appointment to fit my needs.. Henry Ma contacted me to assist in helping me fix my needle error. He was very help, patient, and very professional..He got me back and running in no time !!! Thank you !!!!!
My experience with Ricoma has been fantastic! The customer service has been even better! I was very new entering the embroidery business and with help from Ricoma, they have made it super easy! I have been able to FaceTime a technician named Sofia who tremendously helped me with tuning my machine to get the best possible performance out of it! We fixed the tension, thread, and made some adjustments in he settings to make sure my machine was running efficiently! Thank you Ricoma, I would recommend to anyone!
I am so thankful I purchased a Ricoma embroidery machine. The customer service is excellent as well as the technical support department. I have called them several times since I purchased my